Descartes | Helping Customers Deliver  

 
   Descartes Route Planner RV Technical Support   |     connect live: click here  |     email    |      phone: 800.758.9282, select option #2  
 
Login to the Support Center Did you know? You can now access the Descartes Route Planner RV on-line training courses, get the answers to frequently asked questions and download user  guides directly from our website?
Username:     To get started, just enter your Descartes Route Planner RV user name and password in the Support Center login box on your left.

Password: Don’t have a user name and password?  Just click here and send us your name and the name of your company. We will respond quickly with your personal log-in information.
Contact support to register
   


Support Notice
November 27- 30, 2008

The RouteView system requires that a software license file be updated prior to November 30, 2008. If this file has not been updated on your system, RouteView may not function beyond that date.

 If you are unable to open RouteView, please download the following Technical Service Notice in either a Word or PDF format. This document contains instructions on how to temporarily change your system configuration and allow RouteView to open.

Technical Service Notice | Word| PDF |

Please note that this is a temporary solution only. Please contact the technical support department to have the situation fully resolved.

The Route Planner RV offices will be closed November  27-28 for the Thanksgiving holiday. They will reopen Monday December 1 at 8:00am central time.

    Click Here to connect with Technical Support (password not required)
 
The Descartes Route Planner RV team is a highly-trained support staff that always puts themselves at your service. Should you have a question or problem with any of our software systems, help is simply a mouse click away. Our support staff knows our products inside out, and they know your business as well.

Many of the team have worked in your industry and have a first-hand understanding of your needs and how the Descartes Route Planner RV solutions can help you operate more cost-effectively and efficiently. So click here and we’ll put you on the right track.
 
Support Hours:
Monday through Friday, 8:00AM - 5:00PM CST

Support Phone: 800-758-9282, please select option 2 from the voice prompt.
After hours emergency support:  please call 877-786-9339 and dial 0.
 
Email: RVsupport@descartes.com
       
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